The Shopify AI shopping assistant that helps shoppers buy with confidence

A Shopify AI shopping assistant is an app that talks to shoppers inside your store and helps them buy. It answers product questions, understands your catalog, recommends products, and can add items to the cart from the chat. Unlike a support chatbot, which is built to deflect tickets after a purchase, a shopping assistant works before the purchase, in the moments where a shopper is deciding. Dori is a Shopify AI shopping assistant built for exactly that.

A support chatbot handles post purchase issues like order tracking, returns, and refunds. A shopping assistant handles pre purchase decisions like fit, ingredients, compatibility, comparisons, and gift ideas. Most stores already have a way to handle support tickets. What many are missing is a tool that answers the questions a shopper has before they buy, and that is the job Dori focuses on.

It depends on the job you want done. If you want product discovery, product page answers, recommendations, and add to cart inside the chat, Dori is built for that and is Shopify native. If your main need is live human chat and a ticketing helpdesk, a support platform is the better fit. Dori is the choice when the goal is helping a shopper choose and buy.

Yes. Product Pal sits on the product page and answers the fit, sizing, ingredient, material, and compatibility questions that make shoppers hesitate, using your real product data. Sidekick is the storewide assistant that helps shoppers search the catalog, compare options, build routines, and find gifts from anywhere in the store.

Yes. Dori recommends products from your catalog based on what the shopper describes, shows them as product cards, and can add the chosen item to the cart without the shopper leaving the conversation.

Fast enough to feel like a live conversation. In our testing on the live demo store, Dori starts responding in under a second. Shoppers get an answer in the moment they are deciding, not after they have already left.

Yes. Dori auto detects the shopper's language and replies in it, with support for 80 plus languages. A store selling across several countries can serve each shopper in their own language without building separate flows for each one.

Setup is no code. You install Dori from the Shopify App Store, it syncs your catalog, FAQs, and policies on its own, and you turn on Sidekick and add the Product Pal block to your product template. There is no manual knowledge base to build before it works, although you can add custom instructions to tune how it behaves.

The category exists across ecommerce platforms, but the experience is best when the assistant is built natively for the platform it runs on. Dori is built for Shopify, so it reads your products, variants, and policies directly and runs on both the product page and storewide with no custom development.

Dori is free to start with 200 conversations a month and up to 500 products, and the AI shopping assistant is included at no extra cost. Stores that need more than that are quoted per store, with no per seat charge and no transaction fees.